Terms & Conditions

Terms of use

Welcome to our Online Store www.susurus.com. The company based in Thessaloniki (2, Edessis str.). The online shop provides services and products to all customers and visitors that they accepting the following Terms of Use. Since visit or make purchases through www.susurus.com, you agree to these terms. The use of the website indicates acceptance of these terms.

Conditions may be modified periodically. Therefore, check them from time to time as your continued use of the website indicates acceptance of the terms that maybe change.

Using the site, you agree fully that the use is at your own risk. Susurus.com make every effort to provide high quality service, but we cannot guarantee that there will be no interruptions or errors. Any reference or link to another site, is provided for your convenience only and are not responsible for the contents, products and services (advertising or selling) on this site. The responsibility for the contents of transactions belongs exclusively to you. Susurus.com does not make any kind of correction or intervention to the data you transfer. We ask you to fill in correctly the following fields (name, address, message) to on-line inquiries. You also agree not to transmit through the site, content that is against the law and morality.

The susurus.com have no responsibility or liability for any damage and moral damage resulting from failure to provide support services.

Furthermore, you agree that:

  • will not violate or harm any other user of our services.
  • will not interfere or will not stop networks that are connected to the site of www.susurus.com and will comply with all rules, laws and procedures of such networks
  • will not manipulate the code of our website,
  • will comply with Greek law regarding the transmission of technical data exported from Greece.
  • All products have the legal profit rate which we specify
  • If you have any comments or questions, do not hesitate to address us your questions via email, at the address: susurusofficial@gmail.com or from the site’s contact form

Privacy Security

The company guarantees the confidentiality of personal data of its customers and is committed not to disclose customer information and transactions to third parties as required by the relevant Greek state law.

Online shopping

Buying a product has legal effect with the payment of the corresponding fee from customer. Online orders controlled between 09:00 and 21:00 except from specific days which we will announce them site’s front page as a general announcement. If the order is received after 21:00, will be updated and answered the next day at 09:00. Delivery time for orders is about 1-3 days, pending on the workload. For custom made orders delivery time will be arranged upon agreement.

Availability

If one of our products is not in stock, we are committed to communicate via electronic mail (e-mail) or by telephone within one working day from the date of the order informing you about the time limit within which we deliver the product. Moreover, the availability of products are indicative and not binding.

Payment methods

1) By credit or debit card, by www.susurus.com site to redirect to Eurobank bank. ( we cannot accept DINNERS or AMERICAN EXPRESS)

2)Via Paypal

3) C.O.D.

You can order the products of your choice and pay the carrier by order delivery at your place.

Return policy

Our shop www.susurus.com wanting to meet more customers, to highlight the benefits of using the Internet in your everyday purchases, we offer the opportunity to return and change the products if not used. (earrings are excluded for hygiene reasons)

Cancellations Policy Orders and Returns

Guarantee of delivery of the order is signed by the recipient in the order form. If cannot be signed by the recipient himself,can be signed by a third person.

If the recipient refuses for any reason to sign, the sender does not have the right to question the delivery and refuse any charge.

The cancellation of the order is accepted up to one day before the delivery of the order and the entire payment is to be refund. Cancellations made on the delivery date ,the payment is not refundable but if the sender wants to cancel the process (delivery) can be full field.

Below we present the terms and ways of product return.

The date of receipt of your order by the date of application for reimbursement not to exceed the 3 calendar days.
The packaging is not compromised and is in its original state.
The return costs are burden the customer and not our business.
We would like to point out that if the product does not meet the above requirements, will be returned to sender with the same charge.

Order cancellation

Given the option to cancel the entire order or part of, as long as this has not yet been executed (not issued by SUSURUS shipping document). If the customer wants an order cancellation, in the above-mentioned period of time, has to communicate by phone at +306974439732 or by email to the email address: susurusofficial@gmail.com
If your order has been executed or is in the process of delivery then the order cannot be canceled.

Privacy

SUSURUS does not store anywhere sensitive payment card information (card number, expiration date, CVV2) in systems.

Information concerning product market

The necessary data for each transaction are your name, a mobile or landline phone, address (street, city, ZIP code), order shipping address/phone . Telephone numbers are required for both sender and delivery data

Document data

If we issue an invoice we need the company name, TIN and address of the headquarters.
In summary, we only ask as much information as you need to enjoy a unique shopping experience: consistent delivery of products you ordered, secure payment of your order and personalized service based on your needs and preferences.

Governing Law

All transactions made through www.susurus.com governed by Greek and International law regulates issues relating to electronic commerce as well as the Law on Consumer Protection (N. 2251/1994) regulating matters related to remote sales.